Last updated: February 2026
Introduction
InsuranceTrainer.ai provides AI-powered sales coaching for insurance professionals. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you access our website or services.
Information we collect
- Personal information: Name, email address, company details, billing information, and account credentials.
- Usage data: Page views, feature usage, device details, and diagnostic logs, including practice recordings and transcripts generated during training sessions.
- Communications: Support inquiries, survey responses, and feedback you submit to us.
How we use information
- Deliver and improve the InsuranceTrainer.ai platform and personalization features.
- Train, evaluate, and refine our AI coaching models and feedback systems.
- Provide performance insights, coaching summaries, and practice recommendations.
- Send service updates, product announcements, and security notifications.
Data storage and security
We store data in secure cloud infrastructure with encryption in transit and at rest. We retain information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. We apply role-based access controls and monitoring to protect your data.
Data sharing
We share information only when necessary, including with:
- Service providers who help us host, analyze, and support the platform.
- Payment processors to complete subscription transactions.
- Legal authorities when required to comply with law, regulation, or legal process.
User rights
You may request to access, correct, delete, or export your data. You may also opt out of marketing emails.
- Access and review your personal information.
- Correct inaccurate or outdated information.
- Request deletion or anonymization where applicable.
- Export your data in a portable format.
- Opt out of certain processing or communications.
Cookies
We use cookies to operate our site and analyze usage. Learn more in our Cookie Policy.
Children's privacy
InsuranceTrainer.ai is intended for users 18 years of age or older. We do not knowingly collect personal information from children.
Policy changes
We may update this policy periodically. When we do, we will revise the "Last updated" date and provide notice if the changes are material.
Contact us
Questions about this policy can be sent to privacy@insurancetrainer.ai.